Are your clients and customers impressed every time they contact you? Would they say that dealing with your company is a positive experience?
Excellence in customer service is integral to an organisation’s strategy and planning – it is not just about the standards, systems, products and services an organisation has to offer, it’s also about the attitudes, knowledge and skills of the people who work within the business.
Comprising of 4 x 2.5 hour modules on a fortnightly basis, the Exceptional Customer Service course is delivered through a blend of different learning experiences to produce meaningful results.
Customers are the most important person in any business; they are the lifeblood of the business. In fact the customer is the end goal of business, since it is the customer who pays for supply and creates demand. Meeting the needs of the customer is the overriding purpose of the work of every employee in every organisation.
This course supports the planning and implementation of goals to improve personal and your teams customer service performance – delivering an identifiable Return on Investment for the employer.
This short course is available in an Open format with Participants from other organisations or as an In-house course with a team or whole organisation within the workplace. Open course dates are listed above, for In-house enquiries contact us.
Improved performance in the workplace doesn’t “just happen”. Even the most committed individuals and teams will only develop when they have effective Success Strategies to improve their performance.
The Success Strategies course from Leadership Management Australasia (LMA) introduces people at all levels to proven techniques for improved personal achievement and workplace performance.
Participants experience increased confidence in their ability to achieve greater personal and professional success.
Who should do this course:
This course is ideal for administrative and operational employees as well as a very effective process for team development and cultural change. Success Strategies can also be used to develop younger employees.
Develop the potential of both individuals and the whole team
The Effective Team Development course is an intensive team development program for the whole team, including their managers.
Teams participating in the Effective Team Development course will achieve greater results than the combined efforts of their best individual team members. Your teams will achieve outcomes from this course that are far beyond those of conventional team building or team planning days.
The Effective Team Development course assists forward thinking teams to develop more of the unfulfilled potential of both the individual members and the group as a whole.
Many organisations will prefer to run this course with their own teams, on their own premises and focussed on their overall team development goals . However the option also exists to send your team to an “open” course to benefit from interaction with teams from other organisations.
Team members can expect to:
Understand the meaning of a team
Improve individual and group productivity
Build a high performance team
Establish clearly defined team goals and develop a Plan of Action to achieve them
Determine clear roles and responsibilities within the team
Improve communication within the team, and much more.
In today’s competitive markets, it’s winning and retaining new business that makes the difference. So improve your sales and business development teams with LMA’s The Sales Edge training course – and watch your sales and business development leaders become masters of the entire sales process as they learn new strategies and presentation skills.
This sales training course gives your staff the skills to deliver with credibility, impact and confidence – and provides a proven approach that will significantly increase the amount of new business that you win. It turns good salespeople into great salespeople.
We have developed this course to apply to ALL levels of experience, so that participants from many areas of your business can develop their skills and attitudes to achieve valuable results.
This course is designed to assist sales professionals:
Increase their sales revenue
Increase their market share
Improve skills in generating leads and identifying new customers and market opportunities
Enhance their presentation skills
Improve effectiveness in handling objections and overcoming stalls
Increase their ability to develop successful on-going customer relationships
Improve their self-management to become highly productive sales professionals
Develop greater confidence and positive expectancy
The most effective and immediate way to improve the performance of your organisation is to increase the performance and productivity of your people; The Performance Edge course achieves this.
The Performance Edge course is a personal development course that develops the ‘total person’ through our unique development process, achieving permanent behavioural change which dramatically improves all facets of participants’ lives, professionally as well as personally.
The Performance Edge course enables your employees who are already doing well, to do even better. They will see improvements in their own performance and their team’s performance in the following areas:
Better time utilisation
Greater focus on High Payoff Activities and Priorities
Organisations that develop their Team Leaders and Supervisors not only receive immediate measurable increases in both productivity and performance, they also enjoy the security of developing their leaders of the future.
Through front line management training, Team Leaders and Supervisors gain the skills and confidence they need to accept responsibility, build productive teams, plan team activities, set KPIs and monitor team performance.
Success Strategies for Team Leaders and Supervisors will assist newer Team Leaders and Supervisors and those transitioning into their first leadership role to develop their leadership and communication skills. They will improve their ability to work with their team to achieve the team’s performance objectives and goals.
The course is also ideal for those being groomed for promotion to a leadership or supervisory role.
Participants can expect to:
Increase confidence in their own leadership skills
Improve personal and team time management
Develop effective delegation skills
Improve their decision making and problem solving abilities
Improve the team’s overall productivity and performance
Improve the team’s safety and environmental focus and performance
Enjoy more effective communication within the team
Enhance working relationships
Become more accomplished at leading, managing and motivating individual team members
To achieve outstanding results, leaders and managers need confidence in their decision-making as well as markedly enhanced skill sets. The Leading and Managing for Results course provides leaders and managers with solid foundations to build organisational growth through improved personal performance and productivity.
The Leading and Managing for Results course is suitable for middle managers who are either new to the role or who have a couple of years’ experience.
LMA’s Leading and Managing for Results course develops your key people in leadership, management and supervisory roles to enhance their abilities to meet overall organisational objectives whilst enhancing the spirit of teamwork and mutual support required to achieve team goals.
Participants can expect to:
Enhance leadership capabilities
Improve delegation skills
Identify high payoff activities
Develop communication skills
Apply key actions and principals to improve both individual and team productivity and create results
Create greater empowerment and synergy within the team
The organisation of the future is an organisation where everyone is a leader. It is only when people are able to lead themselves that they are actually empowered to be creative and innovative as well as to achieve the highest level of personal performance and achievement.
A leader’s personal motivation, emotional intelligence and self-image are key to how they perform, respond and lead.
Realise your own personal potential now.
The Effective Personal Leadership course builds on existing strengths and focuses on the required attitude and behavioural changes needed to cope with the pace and fast-changing nature of modern life and business.
LMA’s Effective Personal Leadership course helps participants:
Develop clarity, vision and purpose.
Define their personal values and goals.
Understand and implement actions to strengthen attitudes and behaviours.
Develop and implement an Action Plan for their life.
Strengthen Emotional Intelligence.
Become strong leaders, mentors and coaches.
Take charge of their own personal development.
Increase personal and team productivity.
Create a culture of inspiration and motivation.
Have a greater impact on their organisation’s future.