Noordeman Diesel Pty Ltd
The Issue
Retain clients and staff, improve productivity and sales, create a new culture where staff are personally accountable for their contribution rather than relying on supervisors to drive performance.
The Solution
Three programs were delivered to staff to achieve cultural change and boost productivity and sales.
The Result
- Productivity improved by 20 – 30%
- Client base grew by 10 – 20%
- Fewer, more highly motivated staff
The leadership team have become “more mature learners”, using a weekly tactical
management pack developed with LMA to review workshop and employee
productivity; jobs completed; revenue per job, labour and spare part; weekly sales
per person; top 30 customers and sales calls.
The new workplace culture thrives on change, improvement and personal
development, making it much easier to implement new policies and KPIs.
