Retain clients and staff, improve productivity and sales, create a new culture where staff are personally accountable for their contribution rather than relying on supervisors to drive performance.
The Solution
Three programs were delivered to staff to achieve cultural change and boost productivity and sales.
The Result
Productivity improved by 20 – 30%
Client base grew by 10 – 20%
Fewer, more highly motivated staff
The leadership team have become “more mature learners”, using a weekly tactical management pack developed with LMA to review workshop and employee productivity; jobs completed; revenue per job, labour and spare part; weekly sales per person; top 30 customers and sales calls. The new workplace culture thrives on change, improvement and personal development, making it much easier to implement new policies and KPIs.
Rapid growth of UnitingCare Community and the need for stronger capability across leadership and management levels created three key challenges:
Support staff to get better organisational and client outcomes.
Create an effective succession plan by developing capability below senior management.
Improve staff retention and development by better engagement and personal and professional development.
The Solution
A 600% return on investment in training.
Improved systems, services and processes delivered average efficiencies of five hours per staff member per week.
94% retention of staff who undertook training.
Significant personal achievements in health, relationships, financial and home life, along with strategies to improve work/life balance and self care.
The Result
Productivity improved by 20 – 30%
Client base grew by 10 – 20%
Fewer, more highly motivated staff
“Supporting widely dispersed staff to achieve better organisational and client outcomes, improving staff retention and developing staff professionally and personally were also goals we believed we could reach through our training partnership with LMA,” says UnitingCare Community Executive Director, Bob Gilkes.
UnitingCare Community has achieved a massive 600% return on investment in training, 94% retention of staff and significantly increased average efficiencies of five hours per staff member per week. But the considerable personal benefits gained through LMA’s Total Person® Concept are just as important to this values-based organisation.
A national 50 year old company needs to lift its middle management to achieve projected growth.
The Solution
LMA delivers its accredited Certificate IV in Frontline Management to potential and existing managers drawn from 60 branches.
The Result
CBC Australia’s emergent middle management level has the professional and transferable management skills to move between its operations nationwide and forms a pipeline for senior management.
Brett Bartholomew, Managing Director of CBC explains, “CBC is built on a 50 year proven model and INENCO was formed to enable us to build a bigger organisation by cross-fertilising the skills within CBC. Our culture is to promote from within, yet we needed better managers in order to grow.
LMA’s training is a vital key to this. When our middle managers in graduating from the LMA course presented their projects to the Board, we were amazed at what they are capable of. The result is as a company we’re pulling up our management standards nationally.”
Experienced specialists such as Air Traffic Controllers and Flight Inspectors may not necessarily have the skills and experience to supervise and lead teams of people.
The Solution
Since 2007 Airways Corporation have put all their newly appointed team leaders and supervisors through LMA training to develop these skills.
The Result
Not only do the team leaders learn leadership and teambuilding skills – their line managers learn to mentor them.
Air navigation service provider Airways Corporation is a fully owned subsidiary of the NZ Government. Operating as a commercial business, its staff of 750 delivers services to the international community as well as within New Zealand.
Airways Corporation provide air traffic control for over a million movements annually within New Zealand’s 30 million sq. km of controlled airspace; flight inspection services throughout Australasia; and consultancy services in Asia Pacific and the Middle East. Airways Corporation’s people also develop, install and maintain critical infrastructure as well as training Air Traffic Controllers for airports around the world.
Airways Corporation looked to LMA to develop the leadership skills of their team leaders through LMA’s proven and nationally available program.
Footlocker Asia Pacific was keen to explore a cutting edge leadership program that was going to take them to the next level.
The Solution
LMA delivered a selection of programs to new and potential executive team members and equipped them with practical tools to improve their workplace performance.
The Result
The executive team is more effective and efficient and are finding new ways to develop their own team’s operations.
Foot Looker Asia Pacific started more than 25 years ago and has grown to become part of a worldwide sensation.
With over 90 stores and 800 staff in Australia and New Zealand, Foot Locker offers the latest and greatest selection of athletically inspired sneakers and apparel by the top brands.
Phill Laing, MD Asia Pacific and Steve Reddaway, HR Director identified the need to invest in the development of key people in Foot Locker as part of a strategic approach to attract, develop and retain – understanding that this leads to greater performance and measurable results.
Remondis Australia was seeking training to improve performance and equip staff with the skills to progress within the company.
The Solution
LMA was enlisted to deliver accredited programs to managers and supervisors to supply them with the practical tools to be effective leaders.
The Result
LMA programs have been introduced as part of Remondis Australia’s development process and the results can be seen in every facet of the business.
Remondis is one of the world’s leading water, waste and environmental management organisations with 30,500 employees worldwide and 180 within Remondis Australia.
Remondis Australia was formed in 1982 with its first operation in Penrith Sydney. The company has grown steadily, with established operations in Sydney, Melbourne, Brisbane, Adelaide, Perth and Port Macquarie.
The relationship with LMA commenced with Thiess Services Waste Management in 2010 and continued once it was acquired by Remondis Australia. LMA programs have become an integral part of Remondis Australia’s management plan.
CitiPower and Powercor Australia required a professional leadership development program to develop frontline team leaders to effectively manage their operational area and lead their teams.
The Solution
LMA delivered its accredited Challenge of Leadership program to potential and existing managers and supervisors.
The Result
A solid ROI was achieved based on a combination of personal and team productivity improvements and workplace projects.
CitiPower and Powercor are electricity distributors. Their core business is to manage the poles, wires and equipment that deliver electricity to homes and businesses in Melbourne and through central and western Victoria.
Jeanette Danos, Manager Organisational Capability, recognised the need for CitiPower and Powercor Australia to identify and develop emerging potential management and ensure that current managers are efficient and effective in their role.
Sunnyfield required a development program to improve staff performance and prepare them to take on greater responsibility.
The Solution
LMA’s accredited programs were rolled out to key personnel as part of a strategy to stay competitive in a dynamically changing marketplace.
The Result
LMA’s training has become a vital part of Sunnyfield’s organisational performance and a solid ROI has been achieved.
For over 60 years, Sunnyfield has been supporting people with intellectual disabilities on their road to more independent lives. Originally established in 1952 by a group of innovative parents keen to create opportunities for their children with disability.
Today, Sunnyfield provides services to over 1,600 people with disability and covers Greater Sydney, Central Coast and New England regions in NSW.
Sunnyfield Enterprise is a commercially competitive packaging and manufacturing business. It employs over 300 people with disability across NSW, specialising in offering people with disability the opportunity to participate in meaningful and fulfilling employment in the Packaging & Manufacturing industry.
Caroline Cuddihy, CEO, identified the need for training to boost management skills and organisational performance at Sunnyfield.
Gladstone Regional Council (GRC) identified the need for an innovative approach to resolve the leadership development needs within GRC and the Gladstone Region.
The Solution
LMA partnered with GRC to deliver the Challenge of Leadership course to GRC staff and local business employees, including a number of sponsored participants.
The Result
The partnership of LMA and GRC to deliver leadership training has promoted consistent growth for the Region in relation to leadership.
The Gladstone Regional Council (GRC) area covers a very unique Region given the strong presence of rapid growth industries and construction related businesses.
A number of significant and complex issues have arisen due to the sheer scale of development, the immense fly-in fly-out / construction workforce and other environmental, social and economical factors involved.
GRC identified that leadership is a critical factor in the success of their own organisation and businesses in the community; to progress this they partnered with LMA to deliver an accredited and meaningful leadership development program locally.
