The Issue

Tremendous growth of her busy agency left MD Sharon Williams struggling to achieve that elusive life balance.

The Solution

Williams invested in LMA’s Effective Personal Productivity course for herself and her team.

The Result

Enhanced balance and increased productivity of the agency.

Taurus staff found they looked at their working day in a more organised and structured manner and focused on clearly defined High Pay Off activities. Communication with colleagues and management is more efficient and effective and they’ve reduced interruptions by up to 20 percent. Instead of repeatedly breaking the flow of their work to address a colleague, they tend to schedule a time together to address all the little matters collectively.

Stacey Toskas, Account Manager for Taurus, continues, “The course has not only translated itself professionally but has also had a significant impact on my personal life. I now set SMART goals and plan on how I am going to execute and achieve them. I had always considered myself to be very organised and I was initially sceptical about what the course could offer me. However, within one week of commencing the course, I immediately began to experience positive results.”

Full Case Study

The Issue

There was no uniform training programme for people going into management in each state.

The Solution

New and potential managers now undertake LMA’s Effective Supervisory Management (now known as Leading and Managing for Results) programme.

The Result

Toll Express has a professional national standard for people management and a defined training path for managers.

At a macro level Neil Pollington, General Manager for Toll Express cites the benefits as:

• A national professional standard for people management
• State managers are more effective
• Improved communication between business units
• A defined training path to retain and develop potential managers
• Improved customer communications

At state level, Toll Express NSW State Manager Jamie Primmer reflects, “As a mentor to some of the 12 who graduated from the LMA course, I and my team gained a raft of new people and management skills. I’ve seen a previously introverted manager transformed into an extrovert and active team player. They each now see the bigger picture and the impact of what they do at work on others in the business.”

Full Case Study

The Issue

WFI differentiates itself in the crowded insurance market through the quality of its people and the relationships they build.

The Solution

The LMA model of facilitation, coaching and mentoring fits in with the WFI leadership development program.

The Result

WFI and LMA’s relationship means WFI’s employees are confident and equipped for leadership and management, which means growth for the business.

One of the attractions of LMA for WFI was the fact that its development process addresses both business and personal outcomes. Howard King, CEO of WFI explains, “With LMA we get to develop our people in terms of both leadership and general qualities.”

WFI employees, who have participated in LMA programs, comment that they are impressed by the course structure, networking, real-life goal setting, mentoring, coaching and the personal growth aspect.

Sandra Cunningham, Western Australia Business Services Supervisor at WFI comments that the LMA Effective Personal Leadership course increased her skills for managing people. She explains, “There were real benefits from meeting with people in similar circumstances to me and bouncing ideas off them. I have since done a second LMA course, Challenge of Leadership, which has also contributed to my ongoing development.”

Full Case Study

The Issue

Retain clients and staff, improve productivity and sales, create a new culture where staff are personally accountable for their contribution rather than relying on supervisors to drive performance.

The Solution

Three programs were delivered to staff to achieve cultural change and boost productivity and sales.

The Result

• Productivity improved by 20 – 30%
• Client base grew by 10 – 20%
• Fewer, more highly motivated staff

The leadership team have become “more mature learners”, using a weekly tactical
management pack developed with LMA to review workshop and employee
productivity; jobs completed; revenue per job, labour and spare part; weekly sales
per person; top 30 customers and sales calls.
The new workplace culture thrives on change, improvement and personal
development, making it much easier to implement new policies and KPIs.

Full Case Study

The Issue

Rapid growth of UnitingCare Community and the need for stronger capability across leadership and management levels created three key challenges:

• Support staff to get better organisational and client outcomes.
• Create an effective succession plan by developing capability below senior management.
• Improve staff retention and development by better engagement and personal and professional development.

The Solution

• A 600% return on investment in training.
• Improved systems, services and processes delivered average efficiencies of five hours per staff member per week.
• 94% retention of staff who undertook training.
• Significant personal achievements in health, relationships, financial and home life, along with strategies to improve work/life balance and self care.

The Result

• Productivity improved by 20 – 30%
• Client base grew by 10 – 20%
• Fewer, more highly motivated staff

“Supporting widely dispersed staff to achieve better organisational and client outcomes, improving staff retention and developing staff professionally and personally were also goals we believed we could reach through our training partnership with LMA,” says UnitingCare Community Executive Director, Bob Gilkes.

UnitingCare Community has achieved a massive 600% return on investment in training, 94% retention of staff and significantly increased average efficiencies of five hours per staff member per week. But the considerable personal benefits gained through LMA’s Total Person® Concept are just as important to this values-based organisation.

Full Case Study

The Issue

A national 50 year old company needs to lift its middle management to achieve projected growth.

The Solution

LMA delivers its accredited Certificate IV in Frontline Management to potential and existing managers drawn from 60 branches.

The Result

CBC Australia’s emergent middle management level has the professional and transferable management skills to move between its operations nationwide and forms a pipeline for senior management.

Brett Bartholomew, Managing Director of CBC explains, “CBC is built on a 50 year proven model and INENCO was formed to enable us to build a bigger organisation by cross-fertilising the skills within CBC. Our culture is to promote from within, yet we needed better managers in order to grow.

LMA’s training is a vital key to this. When our middle managers in graduating from the LMA course presented their projects to the Board, we were amazed at what they are capable of. The result is as a company we’re pulling up our management standards nationally.”

Full Case Study

The Issue

Footlocker Asia Pacific was keen to explore a cutting edge leadership program that was going to take them to the next level.

The Solution

LMA delivered a selection of programs to new and potential executive team members and equipped them with practical tools to improve their workplace performance.

The Result

The executive team is more effective and efficient and are finding new ways to develop their own team’s operations.

Foot Looker Asia Pacific started more than 25 years ago and has grown to become part of a worldwide sensation.

With over 90 stores and 800 staff in Australia and New Zealand, Foot Locker offers the latest and greatest selection of athletically inspired sneakers and apparel by the top brands.

Phill Laing, MD Asia Pacific and Steve Reddaway, HR Director identified the need to invest in the development of key people in Foot Locker as part of a strategic approach to attract, develop and retain – understanding that this leads to greater performance and measurable results.

Full Case Study

The Issue

Remondis Australia was seeking training to improve performance and equip staff with the skills to progress within the company.

The Solution

LMA was enlisted to deliver accredited programs to managers and supervisors to supply them with the practical tools to be effective leaders.

The Result

LMA programs have been introduced as part of Remondis Australia’s development process and the results can be seen in every facet of the business.

Remondis is one of the world’s leading water, waste and environmental management organisations with 30,500 employees worldwide and 180 within Remondis Australia.

Remondis Australia was formed in 1982 with its first operation in Penrith Sydney. The company has grown steadily, with established operations in Sydney, Melbourne, Brisbane, Adelaide, Perth and Port Macquarie.

The relationship with LMA commenced with Thiess Services Waste Management in 2010 and continued once it was acquired by Remondis Australia. LMA programs have become an integral part of Remondis Australia’s management plan.

Full Case Study

The Issue

CitiPower and Powercor Australia required a professional leadership development program to develop frontline team leaders to effectively manage their operational area and lead their teams.

The Solution

LMA delivered its accredited Challenge of Leadership program to potential and existing managers and supervisors.

The Result

A solid ROI was achieved based on a combination of personal and team productivity improvements and workplace projects.

CitiPower and Powercor are electricity distributors. Their core business is to manage the poles, wires and equipment that deliver electricity to homes and businesses in Melbourne and through central and western Victoria.

Jeanette Danos, Manager Organisational Capability, recognised the need for CitiPower and Powercor Australia to identify and develop emerging potential management and ensure that current managers are efficient and effective in their role.

Full Case Study