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I most enjoyed the meaningful debates and conversations engaged during the face to face training sessions, I feel they were robust, open and very productive. Bill was able to really push us to look beyond the obvious and dig deeper on many subjects. I also feel the three of us got a lot out of it, in terms of working together and sharing challenges and successes within our departments and the hotel overall.||A good example of a measurable result would be the transition of my team moving through a considerable period of change and bringing on a number of new team members, to now being at an exceptional level of performing. This was achieved by applying my time and experience and a number of the skills and best practises learnt/developed through LMA.||I was also able to take a step back and really look at areas of opportunity for me to grow personally and professionally, setting tangible goals to work on and achieve.

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